ATM/ITM
Always-On 5G Connectivity for Faster, more Personalized Banking
Keep Every ATM and ITM Running with 5G Innovation
Digi Ventus Managed solutions include configurations for cash-only ATMs, financial institution ATMs, and core-connected ITMs. Whether remote or in-branch at a stadium or a retailer Digi Ventus Managed solutions deliver end-to-end connectivity through a fully managed Network-as-a-Service, 24/7 technical support, complete plug ‘n play secure routers and AI supported centralized cloud management, so your ATM networks stay online.
Secure 5G Networking for Modern ATM/ITM Fleets
Digi Ventus is the market leader in ATM and ITM cellular connectivity, delivering secure, reliable, and fully managed network solutions purpose-built for financial institutions and independent service operators worldwide.
Digi Ventus Managed Connectivity for ATMs provides fully managed, secure cellular connectivity for cash-only ATMs in retail, bar, and restaurant environments — simplifying networking for independent service operators.
Digi Ventus Managed Connectivity delivers high-availability, PCI-compliant connectivity over a fully managed private network. The solution seamlessly connects ATMs and ITMs to the broader ATM ecosystem including payment processors, core banking systems, ITM platforms, check imaging, remote deposit capture, monitoring services, and third-party applications—while providing proactive monitoring and 24×7×365 support. Ventus ensures low latency, end-to-end visibility, and built-in redundancy, reducing complexity, minimizing risk, and enabling advanced ITM functionality and real-time core banking interactions.
Pre-configured, zero-touch hardware, multi-carrier support, and centralized monitoring through the Genesis platform backed by 24×7×365 support and lifecycle management help lower total cost of ownership while improving uptime and operational simplicity.
Digi Ventus Managed Connectivity with 5G includes:
- Primary and failover WAN options: Multi-carrier 5G, LTE, broadband, and Ethernet ensure always-on access
- PCI-compliant networks: Secure, resilient connectivity when a branch network fails
- Edge computing and AI support: Add new features like facial recognition and fraud detection
- Rapid deployment: Digi EX50 installs anywhere with zero touch and zero dependency on landlines
Trusted by Leading ATM/ITM Operators
Always secure: 5G with encrypted, redundant paths protects every transaction
Total visibility: Monitor uptime and performance in real time with Digi Genesis
Flexible transport combines 5G and LTE with fiber or copper-based broadband
PCI-compliant connectivity ensures secure, encrypted transactions across leading payment networks.
Proven across thousands of locations
Backed by Digi International’s global innovation, reliability, and security with SOC 2 Type 2
Financial Institution ATM
Pain Point: Connectivity outages on bank-owned ATMs impact customer satisfaction, resulting in lost transactions and expensive emergency field dispatches.
Solution: Digi Ventus managed cellular connectivity paired with Genesis real-time monitoring and automated alerts detects issues the moment they occur, with a 24×7×365 live support team able to resolve most networking problems remotely.
Outcome: Less ATM downtime, fewer truck rolls, and full fleet visibility from a single dashboard.
Financial Institution ATM
Pain Point: Connectivity outages on bank-owned ATMs impact customer satisfaction, resulting in lost transactions and expensive emergency field dispatches.
Solution: Digi Ventus managed cellular connectivity paired with Genesis real-time monitoring and automated alerts detects issues the moment they occur, with a 24×7×365 live support team able to resolve most networking problems remotely.
Outcome: Less ATM downtime, fewer truck rolls, and full fleet visibility from a single dashboard.
Remote Branch
Pain Point: Remote and rural branches often lack reliable network infrastructure, making connectivity difficult to maintain and expensive to service when issues arise.
Solution: Digi Ventus provides managed cellular as a primary or backup connection for the entire branch, with zero-touch provisioning enabling fast deployment and Genesis giving headquarters centralized visibility across every location.
Outcome: Reliable branch connectivity regardless of geography, faster site deployments, and reduced on-site support costs.
Stadium / Venue
Pain Point: Dense crowds during events can overwhelm shared networks, causing ATM and payment terminal failures at exactly the moments that matter most for revenue and fan experience.
Solution: Digi Ventus provides dedicated managed cellular connectivity for each device, independent of the venue’s shared network, with Genesis delivering real-time visibility across all connected devices during events.
Outcome: Reliable transaction processing at peak capacity, reduced revenue loss from connectivity failures, and live device-level oversight across the entire venue.
Retail ATM
Pain Point: Independent retail ATM operators with cash-only terminals often have no centralized visibility across their fleet and don’t have large technical teams to navigate complex network management tools.
Solution: The Digi Ventus Genesis MCP Server allows non-technical operators to use familiar AI tools like Microsoft Copilot or ChatGPT to ask plain-language questions — such as “Which machines are offline right now?” and receive clear, actionable answers drawn directly from live Genesis data.
Outcome: Operations teams gain meaningful fleet visibility without network expertise, enabling faster response to issues and smarter decisions all through tools they already use every day.
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How does Digi Ventus MNaaS meet PCI-DSS compliance for ATMs?
Digi Ventus Managed Network-as-a-Service has been delivering PCI compliant networks since 2013. PCI DSS 4.0.1 is the newest revision of the globally recognized standard that sets the framework for securing payment card data. Established by the PCI Security Standards Council, PCI DSS ensures that any organization handling cardholder information follows strict guidelines to protect against breaches. Financial institutions, retailers, vending, payment processors, and any business sharing cardholder data over the internet can benefit from the Digi Ventus MNaaS solution that reduces security risks and maintains trust in digital transactions.
What does Digi Ventus include in its ATM managed NaaS subscription?
Each Digi Ventus subscription includes pre-configured hardware, dual-SIM 5G/LTE multi-carrier connectivity, Genesis monitoring, direct payment processor, check-imaging, ATM services integrations, and 24×7×365 NOC support; all on a single invoice with predictable monthly pricing.
Can Digi Ventus provide a managed connectivity solution for cash-only or retail ATMs?
Yes. Digi Ventus has an ideal managed solution just for cash-only and retail ATM deployments in locations such as convenience stores, gas stations, restaurants, and dispensaries. Digi Ventus meets the needs of ISO ATM providers with a focus on uptime and ease of deployment with preconfigured hardware with zero-touch provisioning gets machines up and transacting quickly without requiring on-site IT expertise. Once live, Genesis continuously monitors each machine's connectivity health and with true AI functionality through the MCP server integration natural language questions for those non-IT driven teams, the 24×7×365 U.S.-based support team is a phone call away, and operators managing large fleets benefit from a single dashboard view across every location making it easy to scale without adding operational complexity.
What connectivity type is best for ATMs — wired or cellular?
Cellular LTE and 5G have become the preferred connectivity for ATMs because they eliminate the cost of running dedicated wiring, support flexible terminal placement, and enable true redundancy through dual-SIM failover. When a wired connection is available solutions include wired WAN as a primary connection with cellular failover.
How does Digi SureLink work?
Digi SureLink continuously monitors connection integrity by sending probe traffic through the active link. If the connection fails to respond within configured thresholds, SureLink automatically triggers failover to the backup SIM or network interface — restoring connectivity before the terminal goes offline. Unlike simple signal-strength monitoring, SureLink validates end-to-end connectivity to confirm the link is actually passing traffic.
Does Digi Ventus support deployments outside the United States?
Yes. Digi Ventus has expanded its Managed NaaS for ATMs into the European Union and continues to grow its international footprint. Contact your Digi representative to discuss coverage and availability for your specific deployment region.
Does Digi Ventus offer live technical support for ATM and ITM connectivity issues?
Yes. Digi Ventus operates a 24×7×365 U.S.-based support center staffed by live technical experts meaning when an ATM or ITM goes offline at 2 a.m. on a holiday weekend, a real person answers the phone. The support team has direct visibility into Genesis telemetry, allowing them to diagnose connectivity issues in real time alongside the customer rather than working blind. This combination of always-on availability, live human response, and platform-level diagnostic access means issues are identified and resolved faster, reducing the window of machine downtime and minimizing the need for field dispatches. For financial institutions where every hour of ATM or ITM downtime has a direct impact on customer experience and revenue, having a live support team that knows your network is a critical part of the managed service.
How does Digi Ventus Genesis provide visibility and control over ATM and ITM connectivity?
Digi Ventus Genesis gives financial institutions a single, browser-based dashboard to monitor every ATM and ITM in real time — tracking device status, cellular signal quality, data usage and connection health across all locations. Built-in alerting notifies teams of issues before they cause downtime, and remote diagnostics allow technicians to investigate and resolve most problems without rolling a truck, reducing operational costs and response times.
How does Digi Ventus Genesis help ensure ATMs and ITMs stay online and transacting around the clock?
Genesis combines managed multi-carrier cellular connectivity with proactive monitoring, automated failover and 24×7×365 U.S.-based technical support. If a device loses connectivity, Genesis can automatically switch to an alternate carrier and trigger alerts for rapid response. Zero-touch provisioning and preconfigured hardware simplify new deployments and SOC 2 Type 2 attestation provides independent verification that the security controls protecting this financial infrastructure meet enterprise-grade standards.
Can AI tools be used to manage and troubleshoot the ATM and ITM network through Digi Ventus Genesis?
Yes. Genesis includes an MCP (Model Context Protocol) Server that allows AI platforms — including ChatGPT, Microsoft Copilot, and Anthropic Claude — to securely query live Genesis data using natural language. Teams can ask questions like "Which ATM sites are showing degraded signal right now?" and receive structured, real-time answers. The MCP Server enforces administrator-defined permissions and maintains audit trails, ensuring AI access stays within approved boundaries — a critical requirement for financial services compliance.
Can Digi Ventus Genesis integrate with our existing banking or operations platforms via API?
Yes. Genesis is built for integration, allowing financial institutions to connect connectivity data and alerts into platforms they already use — such as ITSM tools, NOC dashboards, ticketing systems, or custom operations platforms. Through its API and MCP Server, Genesis can push real-time device health, usage analytics, and incident data into third-party systems, making ATM and ITM network visibility a native part of existing workflows rather than a siloed console. Digi account representatives can help scope and configure integrations within the governance and security controls required for financial services environments.
Is ATM downtime damaging customer trust?
Digi Ventus maintains secure, always-on connections to keep banking online and customers happy.
Are compliance requirements holding back your network plans?
Our SOC 2 Type 2 and PCI DSS certified services simplify audits and protect sensitive data.
Can your ATM network adapt to growing digital demands?
Scalable, managed connectivity supports higher 5G speeds without compromising security or uptime.