How does Digi Ventus Managed Network-as-a-Service (MNaaS) support both bank-owned ATMs and credit union branch infrastructure?

The MNaaS platform is designed to scale across different deployment types within a single institution. Digi Ventus Managed Connectivity delivers high-availability, PCI-compliant connectivity over a fully managed private network, seamlessly connecting ATMs and ITMs to the broader ATM ecosystem including payment processors, core banking systems, ITM platforms, check imaging, remote deposit capture, monitoring services, and third-party applications. Whether you are a community bank with branch ATMs, regional bank with remote branch ITMs and branch ATMs, or a regional credit union managing branches and off-site ATMs, the solution scales without adding operational complexity.

Why does 5G matter for ATM and ITM connectivity compared to older cellular technologies?

5G delivers a meaningful upgrade over LTE and 4G in three areas that directly affect ATM and ITM performance: speed, latency, and capacity. For standard cash-dispensing ATMs, the speed difference may not be noticeable day-to-day but for ITMs that rely on real-time video, two-way audio, check imaging, and core banking interactions, low latency is critical. A lagging or choppy ITM session degrades the customer experience in ways that directly reflect on your institution. 5G also handles high-density environments better: think branch lobbies, stadium ATMs, or urban retail locations where multiple devices compete for signal. Digi Ventus Managed Connectivity delivers high-availability, PCI-compliant connectivity over a fully managed private network, seamlessly connecting ATMs and ITMs to the broader ATM ecosystem including payment processors, core banking systems, ITM platforms, check imaging, and remote deposit capture all of which benefit from the throughput and reliability that 5G enables.

How does 5G support future capabilities like fraud detection, facial recognition, and edge computing on ATMs?

As ATMs and ITMs evolve beyond basic cash dispensing, the network has to keep pace. Edge computing and AI support allow financial institutions to add new features like facial recognition and fraud detection directly at the device level but those capabilities require a connection fast and stable enough to process and transmit data in real time. 5G provides the bandwidth headroom to support these workloads without introducing latency that would slow down transactions or create a poor customer experience. It also future-proofs your infrastructure: rather than replacing hardware every few years as new applications are introduced, a 5G-capable managed connection from Digi Ventus gives your ATM and ITM fleet the underlying network capacity to support capabilities that may not even be fully deployed yet. For institutions planning ahead, this means lower long-term costs and fewer disruptive infrastructure upgrades down the road.

Can Digi Ventus support multiple vendors accessing the same ATM router simultaneously?

Yes. Digi Ventus routers support network segmentation that allows multiple parties to access the device over a single cellular connection without their traffic mixing. For example, your ATM network traffic vendor and a separate vendor handling remote software updates, monitoring, or troubleshooting can each operate within their own isolated logical network, all through the same physical router.

Does this configuration meet PCI-DSS compliance requirements?

Yes. Digi Ventus Managed Network-as-a-Service has been delivering PCI-compliant networks since 2013, and multi-vendor segmentation is built with those requirements in mind. Keeping ATM transaction traffic isolated from third-party management traffic is a standard PCI-DSS control, and Digi Ventus configurations are designed to support that separation out of the box. digi

What does the implementation process look like for this type of multi-vendor setup?

Digi Ventus handles the configuration before the hardware ships. Pre-configured, zero-touch hardware arrives ready to deploy your team plugs it in, and the routing rules, VLANs, and vendor access policies are already in place. A Digi Ventus solutions engineer will work with you and your vendors during onboarding to map out the traffic requirements, IP addressing, and access control for each party.

Can solution be modified if my ATM vender relationships change?

Yes. Each vendor's access is defined by firewall rules and routing policies tied to their specific network segment. If a vendor relationship changes, or if you need to modify or revoke access for one party, Digi Ventus can push an updated configuration remotely without affecting the other vendor's connectivity or the ATM's transaction traffic.

What happens if the cellular connection drops, do both vendor paths fail over together?

Yes. Digi Ventus continuously monitors connection integrity and automatically triggers failover to the backup carrier or network interface if the primary path fails. Both vendor traffic segments ride the same underlying cellular connection, so failover is transparent and simultaneous both paths recover without manual intervention.

Who do we call if there's a connectivity issue affecting one vendor but not the other?

Digi Ventus operates a 24×7×365 U.S.-based support center staffed by live technical experts. They can isolate which segment is experiencing the issue using Genesis diagnostics and work with you to resolve it remotely in most cases, reducing the need for an on-site dispatch.